What you should know: We repair ALL Makes and Models. We take a great deal of pride in the way we work with customers who have problems with their machines. We listen to your account of what is happening with the machine, and if necessary, encourage you to sit down with us to sew and show us what issue you are having. Sometimes the problem is user error and we can address it right at that moment, solve it, and send you on your merry way. In every case, your 'baby' will get the white glove treatment we are famous for. So rest assured, your machine is in the best of hands.
What you should bring: Your Machine, Foot Pedal, Power Cord, All purpose sewing foot, Bobbin case, Bobbin and any Samples of stitching problems (if available) and the fabric and thread you were using when the problem occurred.
For Embroidery: Embroidery Unit with the machine, presser foot, Embroidery bobbin case, Thread you are using and needle, Samples of embroidery showing the problems
We remove machine covers to access all mechanisms. Inspect for damaged parts, Clean inside and out, even the pedal, and lubricate per manufacturer's specification with the proper lubricants. Adjustments to tensions, timing and stitch balance are made as needed, so your machine performs as it should. Any parts that are damaged are replaced and the machine is test sewed-in. We will call you with a price estimate for your approval before we replace any parts.
Special Services: Same day "While You Shop". For those of you who can't be without your machine for a day or more, we can tune up your machine while you shop. Just make an appointment before you come in to the shop.
Free Loaner Machine: For those Ladyfingers Customers who have purchased a new BERNINA machine from us, we offer a free loaner machine while your BERNINA is being serviced. Just make arrangements before you bring in your machine.
Firmware Updates: There are rare occasions when the User cannot load BERNINA firmware updates from their USB Stick directly into the machine. We can facilitate the upload for you here in the shop.
Major Service and Restoration: Pricing varies according to nature and extent of work. If you have a vintage machine that you would us to restore, we can help.
Click here to go to the Gallery of some of the unique vintage machines we have refurbished.